Imperial Clean & Care LLC Terms & Conditions of Service

When scheduling services with Imperial Clean & Care LLC, you agree to the following terms and conditions:

Clothing is machine washable: items can be laundered with water on a standard washing cycle and tumble-dried in a dryer. Imperial Clean & Care LLC assumes no responsibility for any damage to garments or laundry items that do not adhere to this washing procedure. Please note that we do not examine individual clothing tags for specific washing instructions.

Damaged Items: Imperial Clean & Care LLC cannot assume responsibility for weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to washing.

Imperial Clean & Care LLC cannot guarantee protection against color loss, color bleeding, or shrinkage, nor against damage to delicate fabrics. Additionally, we are not responsible for any damage to accessories such as belts, buttons, beads, ties, or zipper pulls. In the event of damage, Imperial Clean & Care LLC’s liability shall be limited to a maximum of three (3) times the cleaning charge for the affected garment, irrespective of its brand or condition.

Before bagging your laundry, please ensure that all pockets are empty! Imperial Clean & Care LLC cannot be held responsible for items lost during the wash or for any damage caused by items left in pockets (such as Chapstick, crayons, markers, pens, lipstick, gum, etc.). While we do our best to check for such items, we appreciate your help in sending clothing without any contents left in the pockets. Thank you!

Any damaged items must be reported via email to imperialcleanandcare@outlook.com within 5 business days

Contaminated Items: For the safety of our team and the integrity of other customers' items, we cannot accept items that may pose a risk. This includes items that have been contaminated with:

  • Bodily fluids from a human or a pet

  • Excessive pet hair

  • Moisture if the item is still wet or damp

  • Mildew

  • Bedbugs

  • Poison ivy or poison oak oils

  • Hazardous chemicals or residues

Lost Items: If you have lost an item, please report it via email to imperialcleanandcare@outlook.com within 5 business days. Imperial Clean & Care LLC will make every reasonable effort to locate the missing article. Items confirmed as lost by Imperial Clean & Care LLC will be replaced; if a replacement is not available, we will provide a reimbursement. Please note that items will be considered lost 30 days after the initial claim is filed.

Pick-Up/Drop-Off Location: When using our pick-up/delivery service, Imperial Clean & Care LLC assumes no responsibility for your items prior to pick-up or after drop-off. Notifications will be sent via text or email when our team is en route, as well as upon the pick-up and delivery of your items. It is the customer's responsibility to ensure the security of their items during this process.

Dry Cleaning: Please ensure that no items labeled as "dry clean only" are included in your wash and fold laundry. We cannot accept responsibility for any damage to dry clean only items that are processed in our wash and fold service.

Stains: We kindly request that you include a note with any special instructions, including details regarding the origin of any stains. While we will diligently strive to remove all stains, we cannot guarantee complete removal, as certain stains may be permanent.

Minimum: There is a $25 minimum order fee for laundry pick-up.